Property managers handle a wide array of tasks from the physical to the administrative. While many of these jobs are outlined in black and white (send out monthly bills, attend meetings, file paperwork), one important component is not as easy to pin down: the actual management of people—boards, building/HOA staff, and residents alike.
The job is a lot in a community with a functional, cooperative board and harmonious residents—it becomes a herculean task when a board has jumped the tracks, residents are up in arms, and staff members are antagonistic. There are obviously methods of human resource management and conflict resolution for managers dealing with dysfunctional, apathetic, or chaotic boards and association communities.
Using Human Resources
Much like any other company, having a group of people that manage daily processes is necessary for a smooth functioning operation.
Human resources in a community is much like having one within a company, says Steve Inglis, PCAM, of Jupiter-based Bristol Management Services, Inc.
“They cover all the same issues as any companies with a number of employees,” he says, such as family or medical leave, divorces, pregnancies and worker’s compensation.