A Manager's Life Property ManagersWear Many Hats

When your community, co-op or condominium building is externally managed, the bills get paid, assessments get collected, light bulbs get changed, and lawns get mowed. And believe it or not, it’s not little elves that take care of these things, but often a team of pros that work under the umbrella of your property management company. Those are just several of their many duties. If managers are doing their jobs right, homeowners might not even realize how many different things, both big and minute, that their property management company does. The job description is as varied as a day in the life of a property manager.

Anything But Average

Managing a portfolio of three condominiums, three townhome communities, and eight homeowner associations, David Forthuber, a licensed community association manager at Longwood-based Sentry Management, Inc., says an 'average' day is anything but.

Forthuber rattles off a long list of duties, including taking calls from homeowners about rules and regulations, or what they need to do to sell or lease; calls from realtors about obtaining documents for a community or for procedures on how they can show a property; calls from insurance vendors seeking to quote coverage for a community or from a current provider; and calls to and from other vendors.

Anthony D’Amato, LCAM, assistant director of property management at Seacrest Services Inc. in West Palm Beach, adds to that long list. “One of our jobs, which isn’t the happy part, is inspecting the properties, making sure the property is safe, [and documenting violations] like trucks that are illegally parked, homeowners who are leaving trash out, dogs barking,” he says. If they do find something, they’ll investigate the situation and send a violation with the board’s approval that could result in a fine and a possible hearing. “It’s not just a nasty-gram; there’s a lot that goes with it,” he explains.

Meeting Matters

Meetings make up some of a property manager’s day as well. Many management executives hold daily meetings with their executive teams to get updates from each of the departments, resolve issues, and plan for short- and long-term needs. In the afternoons, they may meet with unit owners, or attend monthly board meetings that can run as late as 10 p.m.

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